On Fri, Jul 31, 2009 at 10:41:47AM -0700, Tim Gustafson wrote: > I'm trying to add a user to RT and it's failing with the following errors in > the log file. These errors happen whether the user is added through the > admin interface, or by adding them as a watcher to a new ticket. This is on > RT 3.8.4 on FreeBSD 7.2. I tried adding users with a different name/e-mail, > which also failed. And the user doesn't already exist - if you search for > the user, including disabled users, they do not appear. >
Your logs point squarely at RT::Authen::ExternalAuth, not RT. I bet you've not looked at this config option: # If this is set to 1, then users should be autocreated by RT # # as internal users if they fail to authenticate from an # # external service. Set($AutoCreateNonExternalUsers, 0); The default setting of 0 prevents users from being created if they don't exist in LDAP -kevin > ========== > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , > Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: , Country: , > Disabled: 0, EmailAddress: f...@bar.com, EmailEncoding: , ExternalAuthId: , > ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: , > MobilePhone: , Name: foo, NickName: , Organization: , PagerPhone: , > Privileged: , RealName: Foo Bar, Signature: , State: , WebEncoding: , > WorkPhone: , Zip: (/usr/local/share/rt38/plugins/RT-Authen-ExternalAuth > /lib/RT/Authen/ExternalAuth.pm:536) > > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , > Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: , Country: , > Disabled: 0, EmailAddress: f...@bar.com, EmailEncoding: , ExternalAuthId: , > ExternalContactInfoId: , FreeformContactInfo: , Gecos: , HomePhone: , Lang: , > MobilePhone: , Name: foo, NickName: , Organization: , PagerPhone: , > Privileged: , RealName: Foo Bar, Signature: , State: , WebEncoding: , > WorkPhone: , Zip: (/usr/local/share/rt38/plugins/RT-Authen-ExternalAuth > /lib/RT/Authen/ExternalAuth.pm:536) > > RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: > Autocreated when added as a watcher, Disabled: 0, EmailAddress: f...@bar.com, > Name: foo, Privileged: 0, RealName: foo > (/usr/local/share/rt38/plugins/RT-Authen-ExternalAuth/lib/RT > /Authen/ExternalAuth.pm:536) > > RT: Failed to create user f...@bar.com: Could not set user info > (/usr/local/lib/perl5/site_perl/5.8.9/RT/User_Overlay.pm:511 ) > > RT: Could not load create a user with the email address 'f...@bar.com' to add > as a watcher for ticket 40291 > (/usr/local/lib/perl5/site_perl/5.8.9/RT/Ticket_Overlay.pm: 1113) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
