On Tue, Aug 04, 2009 at 06:58:47AM -0400, Joe Kirby wrote: > This is my first time on the list and hopefully this question is > appropriate for it. > > I am a manager type who has been responsible for configuration and > communication of RT to our campus. I have a talented Perl developer > part-part time. > > We have been live since 2-23-2009 and have had great success. > > My question is email submission for ticket creation. We currently can > create a ticket via email just fine and place it in the appropriate > queue, etc. but we do not seem to be able to include a custom field > value as part of the transmission from email to RT. > > We have several system jobs which create tickets and it would be much > better to have an additional piece of metadata on a ticket than to > have to create several queues just so I can differentiate type of issues > > Any help is greatly appreciated
Joe You should investigate the RT-Extension-ExtractCustomFieldValues module, it lets you parse incoming mail for information that should be added to custom fields. -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
