Thanks Jerrad & Ken, After I posted last night I came accross this idea, although, I was trying to work with /opt/rt3/local/html/Elements/ShowRequestor. I was lost on what code to add. I'll try the lines you suggested in your follow up email, Jerrad:
$Ticket->Requestors->UserMembersObj->First->HomePhone(); $Ticket->Requestors->UserMembersObj->First->WorkPhone(); $Ticket->Requestors->UserMembersObj->First->MobilePhone(); Any idea why no one but root can view the modifyuser pages? I've given our helpdesk group AdminUsers right. Thanks so much, Mike -------------------------------------------------- From: "Jerrad Pierce" <jpie...@cambridgeenergyalliance.org> Sent: Thursday, August 06, 2009 11:49 AM To: "Ken Crocker" <kfcroc...@lbl.gov> Cc: "Michael Ellis" <michael_el...@umanitoba.ca>; "RT-USERS" <RT-Users@lists.bestpractical.com> Subject: Re: [rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible > I strongly recommend storing this information in the requestor, and > then pulling it from there, > as Ken suggest. We use REST to create tickets, and create the > requestor with such details > before hand, but I've written a scrip to extract such information from > a vCard, which could be > of use: http://wiki.bestpractical.com/view/OnCreateSetUserDetails > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com