Hi, I'm using the scrip below to merge newly created ticket with existing ticket with the same subject. However, im getting
Scrip 36 Commit failed: Can't modify non-lvalue subroutine call at (eval 1311) line 21. code for line 21 is : $ticket->Subject = $same_desc; Im not exactly sure what the error means. Please help in making the scrip work. Thanks! ==== my $problem_desc = undef; my $Transaction = $self->TransactionObj; my $subject = $Transaction->Attachments->First->GetHeader('Subject'); $problem_desc = $subject; $RT::Logger->debug("This is the subject to match: $problem_desc"); # look for subject on existing tickets my $search = RT::Tickets->new($RT::SystemUser); $search->LimitQueue(VALUE => 'IT'); $search->LimitStatus(VALUE => 'new', OPERATOR => '=', ENTRYAGGREGATOR => 'or'); $search->LimitStatus(VALUE => 'open', OPERATOR => '='); if ($search->Count == 0) { return 1; } my $id = undef; my $same_desc = undef; while (my $ticket = $search->Next) { # Ignore this ticket that opened this transaction next if $self->TicketObj->Id == $ticket->Id; $ticket->Subject = $same_desc; if ($same_desc eq $problem_desc){ # Found the same subject $RT::Logger->debug("SAME $same_desc and $problem_desc"); $id = $ticket->Id; $RT::Logger->debug("Merging ticket " . $self->TicketObj->Id . " into $id because of OA number match."); $self->TicketObj->MergeInto($id); } } $id || return 1; 1;
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