What do the DB entries look like for asset that do show up in the UI? On Fri, Aug 14, 2009 at 4:11 PM, Michael Ellis<michael_el...@umanitoba.ca> wrote: > Yes, I should have mentioned that. > > -Mike > > -----Original Message----- > From: Todd Chapman [mailto:t...@chaka.net] > Sent: August-14-09 2:56 PM > To: Michael Ellis > Cc: rt Users; jsmor...@mvlan.net > Subject: Re: [rt-users] Asset Tracker API > > Not sure why. Do links created in the UI show up? > > On Fri, Aug 14, 2009 at 3:26 PM, Michael > Ellis<michael_el...@umanitoba.ca> wrote: >> Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in >> AT is bolstered by the fact that the developer is still answering questions. >> >> I managed to make some headway before seeing your email, I've got a script >> that can add the links and they are showing up in rt3.Link in the DB. >> However, the links are not showing in the UI. >> >> Here is my test script: >> >> #!/usr/bin/perl >> use lib qw(/opt/rt3/local/lib /opt/rt3/lib); >> use RT; >> use RTx::AssetTracker::Asset; >> use Getopt::Std; >> use strict; >> RT::LoadConfig(); >> RT::Init(); >> my $at = RTx::AssetTracker::Asset->new(RT->SystemUser); >> my $URI = 'at://rt.lib.umanitoba.ca/asset/4189'; >> if (my $id = $at->Load("labdaf01")){ >> $at->AddLink(Type=>'HasComponent',Target=> $URI); >> exit 0;} >> else {die 'invalid asset';} >> >> rt3.Links has a corresponding: >> >> 17 | at://rt.lib.umanitoba.ca/asset/3889 | >> at://rt.lib.umanitoba.ca/asset/4189 | HasComponent | 0 >> | 0 | 1 | 2009-08-14 18:30:45 | 1 | 2009-08-14 >> 18:30:45 >> Where 3389 is the URI for labdaf01 >> >> But the UI doesn't show the link. I thought maybe I'm missing a privilege, >> but I'm SuperUser in the UI. What am I missing? >> >> -Mike >> >> >> -----Original Message----- >> From: Todd Chapman [mailto:t...@chaka.net] >> Sent: August-14-09 1:09 PM >> To: Michael Ellis >> Cc: rt Users; jsmor...@mvlan.net >> Subject: Re: [rt-users] Asset Tracker API >> >> After callin $at->new you have to call $at->Load. Once the asset is >> loaded you can call AddLink. Links are bi-directional so you don't >> have to add the reverse link. >> >> On Thu, Aug 13, 2009 at 11:41 AM, Michael >> Ellis<michael_el...@umanitoba.ca> wrote: >>> Either I not understanding something or I think I might have confused the >>> issue by leaving some ambiguity in what I was asking. I'm just dealing with >>> one DB now. Here's the situation: >>> >>> -I have imported the assets themselves from our old helpdesk software's DB >>> into RTAT's DB. >>> -I have a table of linked assets from the old system. >>> -I want to use this table as input to create links in the new RTAT. I can >>> massage the input data as needed to have it in "Name", "URI", or whatever. >>> >>> >>> I'm a perl newbie so I want to make sure I understand this: >>> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI); >>> >>> $at = RTx::AssetTracker::Asset->new(RT->SystemUser) >>> AddLink is presumably a function in AssetTracker >>> RefersTo is the type of link >>> Target is the asset to create the ReferTo link to? And what kind of info >>> does it want here (Name, URI, ?)? >>> $other_at = ??? (or did I make you think I was trying to link between two >>> different RTAT systems?) >>> URI is the uri of the asset the link is created in/from? >>> >>> Does the reverse link get created automatically, or should I repeat the >>> statement, reversing Target and URI and flip the linktype? >>> >>> Thanks, >>> >>> Mike >>> >>> -----Original Message----- >>> From: Todd Chapman [mailto:t...@chaka.net] >>> Sent: August-12-09 3:46 PM >>> To: Michael Ellis >>> Cc: rt Users; jsmor...@mvlan.net >>> Subject: Re: [rt-users] Asset Tracker API >>> >>> My bad. If you want to link $at to $other_at: >>> >>> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI); >>> >>> Try it and see. >>> >>> On Wed, Aug 12, 2009 at 4:38 PM, Michael >>> Ellis<michael_el...@umanitoba.ca> wrote: >>>> Just to clarify, in... >>>> >>>> $at->AddLink(Type=>'RefersTo',Target=> $at->URI); >>>> >>>> ... "Target" is the URI of the RefersTo link, while the URI at the end of >>>> the line becomes the corresponding ReferredToBy? >>>> >>>> -Mike >>>> >>>> -----Original Message----- >>>> From: rt-users-boun...@lists.bestpractical.com >>>> [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Todd Chapman >>>> Sent: August-12-09 12:04 PM >>>> To: Michael Ellis >>>> Cc: rt Users; jsmor...@mvlan.net >>>> Subject: Re: [rt-users] Asset Tracker API >>>> >>>> It should be similar to adding links to tickets. >>>> >>>> Ticket example: $TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id); >>>> >>>> So asset would be: $at->AddLink(Type=>'RefersTo',Target=> $at->URI); >>>> >>>> The default link types are: >>>> >>>> RefersTo >>>> ReferredToBy >>>> RunsOn >>>> IsRunning >>>> DependsOn >>>> DependedOnBy >>>> ComponentOf >>>> HasComponent >>>> Components >>>> >>>> Unlike RT, AT's link types are configurable. See AT_Config.pm. >>>> >>>> On Wed, Aug 12, 2009 at 12:06 PM, Michael >>>> Ellis<michael_el...@umanitoba.ca> wrote: >>>>> (I’m sorry, I’m not sure if this is the right forum for this, If it isn’t >>>>> I’d love to know what is.) >>>>> >>>>> >>>>> >>>>> I’ve set up AT 1.2.4b1 with RT 3.8.4 and used a script written by >>>>> Jean-Sebastien Morisset to import my assets from our old DB. I now want to >>>>> recreated the links between assets. >>>>> >>>>> >>>>> >>>>> I’m wondering if anyone could point me in the right direction for finding >>>>> what the set links equivalent to the set fields code below: >>>>> >>>>> >>>>> >>>>> my ($id, $t, $msg) = $at->Create ( >>>>> >>>>> Name => $csv[$csv_map{"Name"}], >>>>> >>>>> Status => $csv[$csv_map{"Status"}], >>>>> >>>>> Type => $csv[$csv_map{"Type"}], >>>>> >>>>> >>>>> >>>>> What file in AT contains the handlers for these so that I can just inspect >>>>> it to see what else it can do? >>>>> >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> >>>>> >>>>> Mike >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: sa...@bestpractical.com >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>>> >>> >>> >>> >> >> >> > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
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