> Yep. Do you have notification scrips set up for your > watchers (AdminCc, Cc) in that Queue and are those > scrips enabled?
I do now. :) The problem was, generally, that I inherited this system from someone who abruptly disappeared and didn't leave any documentation. He had each queue set up with its own list of (sometimes odd) scrips. I have changed the system so that all my queues now use only the global scrips, and I now have global scrips that do all the proper notifications. Thanks! Tim Gustafson Baskin School of Engineering UC Santa Cruz t...@soe.ucsc.edu 831-459-5354 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
