Hi,
Recently I made a new setup for RT3.8.4. All the things were working fine before couple of days, as of now I'm not getting any transaction content in the correspondence mails we receive when a ticket is created. Here below are the main templates. *)Autoreply templpate: Subject: AutoReply: {$Ticket->Subject} Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "{$Ticket->Subject()}", a summary of which appears below. Your ticket has been assigned an ID of [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id()}]. Please include the string: [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, {$Ticket->QueueObj->CorrespondAddress()} ------------------------------------------------------------------------- {$Transaction->Content()} *) Transaction template: RT-Attach-Message: yes {$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. Transaction: {$Transaction->Description} Queue: {$Ticket->QueueObj->Name} Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"} Owner: {$Ticket->OwnerObj->Name} Requestors: {$Ticket->RequestorAddresses} Status: {$Ticket->Status} Ticket <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > ============================================================================ = {$Transaction->Content()} *) Admin correspondence: RT-Attach-Message: yes <URL: {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} > {$Transaction->Content()} *) Correspondance template. RT-Attach-Message: yes {$Transaction->Content()} Any Solutions????........ Thanks Manohar
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