Hi; I have done this in a sort of a hack, relay on self service users being grouped together ie Create Group X Add user a and user b as members of group X (you may need to make the users Privileged, add them to group, then make them un-Privileged again) Modify the SelfService MyRequests (I think its in SelfService/Elements) to instead of pulling tickets where the requester == CurrentUser , it looks for the CurrentUser group membership, if exists it pulls the tickets where the requestor is a member of the group. * Regards; Roy *
Jet Wilda wrote: > That is a shame, it is a nice feature to allow limited outside > access. However with these limitations it may not fit our use case :-( > > Thanks, > ~Jet > > David Donachie wrote: >> I'm guessing there is not a lot of use of SelfService. I've asked a couple >> of questions about it and got no answers. >> >> I am assuming that there is a hard-coded search which shows the list of >> tickets in the self service list, changing this might give them access to >> the tickets, though the lack of permissions might prevent it. >> >> Yours >> David >> >> >>> -----Original Message----- >>> From: rt-users-boun...@lists.bestpractical.com >>> <mailto:rt-users-boun...@lists.bestpractical.com> [mailto:rt-users- >>> boun...@lists.bestpractical.com <mailto:boun...@lists.bestpractical.com>] >>> On Behalf Of Jet Wilda >>> Sent: 15 September 2009 15:43 >>> To: rt-users@lists.bestpractical.com >>> <mailto:rt-users@lists.bestpractical.com> >>> Subject: Re: [rt-users] How to allow 2 self service users to see each >>> others tickets >>> >>> I'm guessing that this either can not be done or no one knows how to do >>> it. >>> >>> >>> Jet Wilda wrote: >>> >>>> Hi, >>>> >>>> We have RT 3.8.2 running with external users using the self >>>> >>> service >>> >>>> interface. However some of those external users are from the same >>>> company and would like to be able to see and modify each others >>>> tickets. I thought that I could create a group and put them both in >>>> >>> it, >>> >>>> however that doesn't seem to work. So my question is, how do you >>>> >>> allow >>> >>>> to users that only have self service access to see and modify each >>>> others tickets? Thanks in advance for any and all help. >>>> >>>> Thanks, >>>> ~Jet >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: sa...@bestpractical.com >>>> <mailto:sa...@bestpractical.com> >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: sa...@bestpractical.com <mailto:sa...@bestpractical.com> >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com <mailto:sa...@bestpractical.com> >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com