Thanks a lot for the info and advise Aaron. Don't suppose you kept the
scripts you used to dump the attachments and load them back in did you?
I'm going to talk to my sysadmins and see if they are using that
default-character-set option in the backup dump. If they aren't I'll
get them to do me a new dump with that option on and see if it works
that time.
Cheers,
Justin
On 15 Sep 2009, at 23:36, Aaron Guise wrote:
I had similar problems when moving upto 3.8.1. The previous
sysadmin responsible for RT had failed to upgrade the DB properly
when going from 3.6.5 to 3.8.0 some time back. All our attachments
went screwy too when I tried to upgrade to 3.8.1.
In the end what I did is dump the database before upgrade in case I
need to go back. Dumped all attachment records to disk via perl,
ran the RT upgrade scripts and then updated the attachments table
from the ones I had dumped out earlier.
This then made all the attachments become working again. RT itself
also seemed to get a performance boost !YAY!. And the two ALTER
entries in the upgrade script I found as well, Prior to running the
upgrade I removed the ones that weren't binary columns e.g.
VARBINARY so removing the lines which mentioned something like
LONGBLOB.
When you use mysqldump to backup the database you just need to make
sure to place this "--opt --default-character-set=binary" in the
commandline arguments. That will mean it exports in binary mode to
avoid corruption.
Regards,
Aaron Guise
07 838 7793
027 212 6638
aa...@guise.net.nz
On Wed, Sep 16, 2009 at 7:54 AM, Justin Hayes <justin.ha...@orbisuk.com
> wrote:
Hi guys,
I'm just testing an upgrade from 3.6.3 to 3.8.4. I ran the rt-setup-
database fine:
/opt/rt_support.openbet.com/sbin/rt-setup-database -dba rt_support --
prompt-for-dba-password --action upgrade
Then created the schema upgrade script:
perl /opt/rt_support.openbet.com/etc/upgrade/upgrade-mysql-schema.pl
*blah* *blah* *password* > upgrade.sql
Use of uninitialized value in join or string at /opt/
rt_support.openbet.com/etc/upgrade/upgrade-mysql-schema.pl line 261.
.Tickets.status has type VARCHAR however mapping is missing.
Use of uninitialized value in join or string at /opt/
rt_support.openbet.com/etc/upgrade/upgrade-mysql-schema.pl line 261.
.Users.BlockImg has type CHAR however mapping is missing.
-- ** NOTICE: No database changes have been made. **
-- Please review the generated SQL, ensure you have a full backup of
your database
-- and apply it to your database using a command like:
-- mysql -u rt_support -p rt_support < queries.sql";
cat upgrade.sql
ALTER DATABASE rt_support DEFAULT CHARACTER SET utf8;
ALTER TABLE ACL
DEFAULT CHARACTER SET utf8,
MODIFY RightName VARBINARY(25) NOT NULL,
MODIFY PrincipalType VARBINARY(25) NOT NULL,
MODIFY ObjectType VARBINARY(25) NOT NULL;
ALTER TABLE ACL
MODIFY RightName VARCHAR(25) CHARACTER SET ascii NOT NULL,
MODIFY PrincipalType VARCHAR(25) CHARACTER SET ascii NOT NULL,
MODIFY ObjectType VARCHAR(25) CHARACTER SET ascii NOT NULL;
ALTER TABLE Attachments
DEFAULT CHARACTER SET utf8,
MODIFY Subject VARBINARY(255) NULL DEFAULT NULL,
MODIFY ContentType VARBINARY(80) NULL DEFAULT NULL,
MODIFY Filename VARBINARY(255) NULL DEFAULT NULL,
MODIFY Headers LONGBLOB NULL DEFAULT NULL,
MODIFY MessageId VARBINARY(160) NULL DEFAULT NULL,
MODIFY Content LONGBLOB NULL DEFAULT NULL,
MODIFY ContentEncoding VARBINARY(80) NULL DEFAULT NULL;
ALTER TABLE Attachments
MODIFY Subject VARCHAR(255) CHARACTER SET utf8 NULL DEFAULT NULL,
MODIFY ContentType VARCHAR(80) CHARACTER SET ascii NULL DEFAULT
NULL,
MODIFY Filename VARCHAR(255) CHARACTER SET utf8 NULL DEFAULT NULL,
MODIFY Headers LONGTEXT CHARACTER SET utf8 NULL DEFAULT NULL,
MODIFY MessageId VARCHAR(160) CHARACTER SET ascii NULL DEFAULT
NULL,
MODIFY ContentEncoding VARCHAR(80) CHARACTER SET ascii NULL
DEFAULT NULL;
.
.
.
Now that looks a bit odd as there are 2 ALTERS per table and the
second seems to reverse some bits of the first?
Anyway I ran that into my DB. Now when I go into a ticket with an
image attached and click on it no image is returned, which is a bit
worrying.
I'm wondering if it was a problem with the upgrade, or the original
db dump provided by my IT systems guys. Perhaps the DB wasn't dumped
using binary character set? How could I check that and how should
the IT guys have dumped the DB to make sure it was in binary?
Any thoughts?
Justin
-------------------------------------------------
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
_______________________________________________
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Community help: http://wiki.bestpractical.com
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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-------------------------------------------------
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
