Is there a way to allow the show ticket/show comment attributes to include showing the queue?
We have situations where we do not want to give away the See Queue attribute but also allow the users/requestors to see all that is going on with their tickets. Right now it shows a queue in which they were allowed to see/enter a ticket however when it got moved to a lower level queue for resolution they only see that the queue was changed from something to blank. It seems that the edit for displaying queues could be removed from the show history module. Is this possible? Thanks Joe _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
