On Wed, Sep 23, 2009 at 04:19:55PM +0100, Rui Vitor Figueiras Meireles wrote: > First of all, thanks for the answers! > > >> 1. Make all non-privileged users see ALL the tickets (not only the > >> tickets they are Requestors). > > > > Could you go to the queues you want to see tickets on and then tell it > >to allow the non-privileged group to see all tickets there? > > I did that. I gave the rights SeeQueue and ShowTicket to Everyone. > And they can see them now, but they need to write http://...?id=4 to see > ticket 4 if it is not theirs. > > What I need is to change the /SelfService/index.html in order to have: > - My open tickets > - Other people open tickets (this is what I want)
You'll have to overlay and tweak the search in share/html/SelfService/Elements/MyRequests by default, SelfService only looks for Tickets you are a Watcher of -kevin > >> 2. Make all non-privileged users be able to login, even if there is > >> not a user account for them > > I don't want to use a LDAP Server. If not possible, I will just have to > create the accounts by hand. > > > Thanks! > > > -----Original Message----- > From: Mauricio Tavares [mailto:raubvo...@gmail.com] > Sent: quarta-feira, 23 de Setembro de 2009 15:26 > To: Rui Vitor Figueiras Meireles > Cc: RT Users > Subject: Re: [rt-users] Make non-staff users able to see all tickets (and not > only theirs) > > Rui Vitor Figueiras Meireles wrote: > > > > > > Hi there. I've just installed RT 3.6 (It was the version available in > > EPEL Repositories for RHEL 5). > > > > I'm not going to use email to open/reply to tickets, I just want to use > > email to send notifications. > > > > This way, all the users must use the http interface. > > > > I was wondering how it is possible to: > > > > 1. Make all non-privileged users see ALL the tickets (not only the > > tickets they are Requestors). > > Could you go to the queues you want to see tickets on and then tell it > to allow the non-privileged group to see all tickets there? > > > 2. Make all non-privileged users be able to login, even if there is > > not a user account for them (for example, they could login with > > their email, have a pre-defined password, and have the account > > automatically created). I know this is possible via email request, > > but I wanted via browser... > > > > It may not be what you want but if your non-privileged users are in > your LDAP server, you would not need to define them in rt in advance. > Whenever they would log in, they would be seen as non-privileged by rt > unless you do something to change that. > > > > > I would greatly appreciate if someone could help me with one or more > > questions. > > > > Thanks in advance. > > > > > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com