Hi Guys, I know this has been brought up a couple of times on the lists, but can't find anything that seems to work for me.
What I am looking for is a way to stop tickets being resolved if there is no time worked set. I have seen a post where Richard Ellis stated that adding this to your /path/to/rt3/local/html/Ticket/Update.html this would work exactly as I would wish, however I am not entirely sure of how this file should be formatted, I understand that the files in /local/ should append to those in /share/: if ($DefaultStatus eq 'resolved') { # if we are resolving a ticket and there has been no time submitted, # do not allow the ticket to resolve. must check that SubmitTicket is # set, or we prevent the close page from loading and thus NO ticket can # be resolved. if ((! defined($TicketObj->TimeWorked) or $TicketObj->TimeWorked == 0) and $ARGS{'UpdateTimeWorked'} <= 0 and exists $ARGS{'SubmitTicket'} ) { Abort("You cannot resolve a ticket with zero time worked. Please reselect the ticket and try again"); } When I add this file and insert the above text by itself, when I try and update a ticket it mearly prints the above code out on the webpage, obviously I am missing some tags or code. If someone could enlighten me that would be great. Many Thanks. Dave _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com