Hello all, I just contributed another "reminder" type script on the wiki: http://wiki.bestpractical.com/view/rtUnifiedreminder
It is different from the other reminder scripts currently up there in that the others all rely on either StartDate, DueDate or Priority in order to work, and not all organizations make use of those fields. Also, the existing ones only email the ticket owner and do so in plaintext email. This script notifies whoever you specify with HTML email about any ticket where it has been "too long" since LastUpdated. "Too long" is configurable and based on new/open/stalled status. It can be configured to include or exclude specific queues. The HTML email report is suitable for managers who want to know about any ticket, and don;t care who owns it or what queue it's in. And because it's HTML mail, they can click on the tickets and links to RT searches right from the message. Thanks to everyone on the list that has helped me in the past. Allen _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
