> > My original line pointed only to the root install of RT: /u/rtweb/rt38/ > lib in this case. >
I also have a lot of plugins and this is the "use lib" line that was needed to cover them all: use lib qw(/usr/local/share/request-tracker3.8/lib /usr/share/request-tracker3.8/lib); That is for Ubuntu Server, where RT is installed by "apt-get" in /usr/share/request-tracker3.8/ and the "local" customizations, including plugins, are under /usr/local/share/request-tracker3.8 A _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com