Hi all, As adwised in Wiki, I implemented my workflow with "STATE" ticked field (readonly for users) and "ACTION" transaction fields (fields, because each of my 5 user groups has a different role in the process).
I created a few scrips, which verify if "ACTION" is valid for this group and the current "STATE", and also check if RT Status changes go with "STATE" value. Depending on RT Status, STATE and ACTION, I'd like to send an email notification to different "set of recipients". On some actions there will be [members of] groups L1 and L4, on others L1, L3 and L4, sometimes L5 only. So I can't assign groups do queue's Watchers and AdminWathers - for me 3 combinations of them is just not enough. Also adding one-time [B]CCs in transaction is not an option (assume users will often forget about it). I was thinking about sending emails "by hand" from scrip action. I was thinking about such solution: Condition: User defined Action: User defined Template: My notification template Custom condition: if (my_verification_of_action_is_positive) { return 1; } else { return 0; } Custom action preparation code: do_some_FIELD_modifications_as_needed; SendNotification(To => EmailAdressesOfUsersInGroups(("L1","L2")), Cc => (EmailAdressesOfUsersInGroups(("L4")), EmailAddressOfRequestors)); Can sb help me about how to implement such actions? Im not good in perl object programming. Also, any other suggestion about notification is also welcome. Just notice, that three combinations of "groups" built in RT (Watchers, AdminWatchers, Watchers+AdminWatchers) are not enouch, since I'll need some 12+ combinations of L1..L5 groups in CC or BCC roles. Thank you in advance for your help and suggesions, Regards, Mariusz Czułada ---------------------------------------------------- Wygraj wymarzony skuter! Wyznacz najprostszą drogę - docelu.pl - Kliknij: http://klik.wp.pl/?adr=http%3A%2F%2Fcorto.www.wp.pl%2Fas%2Fchapman1.html&sid=863 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com