I now have got this working successfully, and I believe it was accomplished in as clean, flexible, and functional a manner as possible.
For anybody who is interested in what I was asking about in this thread, I've begun documenting what I've done in the wiki here: http://wiki.bestpractical.com/view/NoCreateUserOnEmailTicketCreate I haven't finished the article (I still need to paste in code, and possibly explain how it works) but I will RSN. Feel free to reply with questions, comments, and suggestions :) -- -- Steve Scaffidi <step...@scaffidi.net> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
