Hi folks, We're using RT 3.6 here -- the packages from Debian lenny -- and I'm curious if there's a 'right' way to handle our situation. We authenticate users against LDAP. We've had spam problems in the past, so we don't accept tickets via e-mail unless the user has logged into the web interface and created their account ahead of time. The problem comes when an unauthenticated user attempts to create a ticket via e-mail.
RT sends back three error messages, with the following subject lines: Could not load a valid user User could not be created User could not be loaded *I* understand these errors, but they're useless to the hapless end user, and I'd like to replace all three with one e-mail that explains our policies and procedures. Before I start digging around in the perl, I thought I'd check with you and see if there's a better way. Thanks for your time. -- # Kurt H Maier _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com