Hi Joop
I have one problem regarding RT database. We have very minor amount of data in RT u can say 5gb overall but we still are facing problem with particular updation of records when we have try to find what is cause then we came to know that we have attachments table in RT which alone is taking 4gb of chunk of data apart from overall data. And because of this any updation query when hits attachments table takes a hell lot of time and our customer feels RT is slow like tortoise and not helping them much in doing there day to day activities and they are irritated while using RT. Can you can suggest me how I can manage these attachment table particularly so that even when data increases significantly we do not suffer from latecy while updation. Waiting for a valuable answer from your side Thanks & Regards Varun _____ From: Joop [mailto:joopvandew...@mococo.nl] Sent: Wednesday, November 04, 2009 1:01 PM To: Varun Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Database upgrade issue from RT 3.6.3 to RT 3.8.4 Varun wrote: Hello Joop As per your guessing you are right I am facing problem of corruption in sql query when I upgraded from 3.6.3 to 3.8.6 application is working fine but when I want to look at page where custom fields are or want to see the page where tickets basics are there. I am not able to go that page and RT doesn't seem too returned with that page and goes in unending loop of query firing and also I get the query which I posted to you which is not firing as per your suggestion. So can you can help me in how to fix this problem I am not been able to find any solution for it. Any help is highly appreciated. I'm sorry but that is something that changed in RT and I'm not able to help you there. Basically what I wrote to rt-devel is that probably there is a mix up in column names and the query should read: SELECT main.* FROM Attributes main WHERE (main.OBJECTID = '221') AND (main.Name = 'BasedOn') AND (main.ObjectType = 'RT::CustomField') instead of: SELECT main.* FROM Attributes main WHERE (main.Content = '221') AND (main.Name = 'BasedOn') Regards, Joop AND (main.ObjectType = 'RT::CustomField')
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