RT provides an excellent history log of all activities relating to a ticket. This provides an unchangeable record which auditors love when reviewing tickets.
However we occasionally make changes to a queue such as adding a new custom field. This does not get filled in for historical tickets (too many) only new ones. When reviewing the old tickets auditors ask why the fields were not filled in correctly. We handle this by keeping a separate log of changes we make to queues and when they were made. My question is: does anyone else keep track of the changes they make to queues, and if so, how do you do it? Is there any way to do this within RT - I would love to do so but have no idea where to begin. thanks Gordon _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com