Hi, I am trying to run rt-crontool but fails to set the priority value. The coomand promt error is given below:
[r...@localhost sbin]# rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg CI new --condition RT::Condition::UntouchedInHours --condition-arg 4 --action RT::Action::SetPriority --action-arg 5 --verbose [Tue Nov 24 08:47:50 2009] [debug]: You've enabled GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at /usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312) [Tue Nov 24 08:47:50 2009] [warning]: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261) [r...@localhost sbin]# Any help? Regards, Tony john DISCLAIMER: ----------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. -----------------------------------------------------------------------------------------------------------------------
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