Nick, That seems to have done the trick. I didn't realize that their were ticket "types." Thanks for the quick response!
Sincerely, Kyle McKinley Network Operations 123Net Direct: 248.228.8207 Fax: 248.264.2805 k...@123.net www.123.net Nick Kartsioukas wrote: > On Fri, 04 Dec 2009 12:53:00 -0500, "Kyle McKinley" <k...@123.net> said: > >> So I have queue "turnup" that has a scrip OnCreate>NotifyCCs. I just >> started playing around with Reminders. They create a new ticket in that >> queue, but oddly enough, don't show up in the RT at a Glance >> SavedSearch, where they actually should according to my parameters >> (Queue= Turnup AND Status NOT Resolved.) Which is fine because I don't >> want them there. The problem is that my CCs are getting emailed >> something that is totally unrelated to what the Template was created for >> ie. notifying my CCs of a new customer for Turnup. I only want the >> Owner of the reminder to receive an email. Is there any was around this >> issue? I can't seem to find anything related in the archives. BTW, >> this is my first post here. >> > > So, you want CCs to be notified when a normal ticket is created, but not > when a reminder is created? > I think you'll need to set a custom condition for the OnCreate NotifyCCs > scrip, something that will trigger when the transaction type is Create > and the ticket type is not reminder. > > I'm-not-yet-fully-awake-so-check-my-work-first maybe-working code > follows: > my $trans = $self->TransactionObj; > my $ticket = $self->TicketObj; > return 0 unless $trans->Type == 'Create'; > return 0 unless $ticket->Type != 'reminder'; > return 1; > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
