On Fri, 04 Dec 2009 16:35:57 -0800, "Scott Melot" <sme...@lmusd.org> said: > What I would like to do is have general staff be able to log in and have > an account created, then for a support staff to be able to manually > (automatically would be better but I'll take manual) add them to a custom > group within RT if they need more permissions than to submit a trouble > ticket to the support queue.
All that needs to be done is for an admin to go to Configuration, Users, and search for the username of the person you want to set up (be sure to change the search type to Name, defaults to User ID). Click their user and check the box that says "Let this person be granted rights" and make them a member of the appropriate group. You can also get a list of all privileged and non-privileged users in RT by entering % in the search box. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
