Hello Mailinglist, i was wandering if anybody had the requirement to implement an RTIR where the client should have the possibility to define incidents as confidentially (which have, for example, sensitiv logs attached).
My requirement is that such an incidents and it's associated reports are only able to be accessed by persons personally added by the head of Investigation, to keep the exposure on an minimum level. Any ideas how this could be implemented? i searched the wiki but there's not much going on for RTIR, any points and hints would be greatly appreciated. thanks Excerpts from rt-users-request's message of Mon Dec 21 14:06:54 +0100 2009: > Send RT-Users mailing list submissions to > rt-users@lists.bestpractical.com > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > or, via email, send a message with subject or body 'help' to > rt-users-requ...@lists.bestpractical.com > > You can reach the person managing the list at > rt-users-ow...@lists.bestpractical.com > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of RT-Users digest..." > > > Today's Topics: > > 1. Error: Registering installation for rt-3.8.6... tar: +*: Not > found in archive (Zach Boettner) > 2. Re: Error: Registering installation for rt-3.8.6... tar: +*: > Not found in archive (Matthew Seaman) > 3. Re: Error: Registering installation for rt-3.8.6... tar: +*: > Not found in archive (Zach Boettner) > 4. Issue with Calendar after install of 3.8.7 (Dave Wells) > 5. Re: Help with RT access rights (Jason Ledford) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sun, 20 Dec 2009 09:07:43 -0800 > From: "Zach Boettner" <za...@oxfordsuites.com> > Subject: [rt-users] Error: Registering installation for rt-3.8.6... > tar: +*: Not found in archive > To: <rt-users@lists.bestpractical.com> > Message-ID: <533dd918e77d4b31bb592722609e9...@oxfhqit> > Content-Type: text/plain; charset="us-ascii" > > Can someone help me resolve the following error which seems to have occurred > near or at the end of the installation process? I'm new to RT installation > and fairly new to FreeBSD. Aslo, how can I upgrade my installation to 3.8.7 > since the package/port is 3.8.6? > > > > > > See the TODO section at the top of the port's Makefile > > ===================================================================== > > ===> Registering installation for rt-3.8.6 > > tar: +*: Not found in archive > > tar: Error exit delayed from previous errors. > > pkg_info: tar extract of /usr/ports/www/rt38/rt-3.8.6 failed! > > pkg_info: error during unpacking, no info for 'rt-3.8.6' available > > freebsd8# > > > > > > Thanks for any help! > > > > Zach > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20091220/2253c490/ > attachment-0001.htm > > ------------------------------ > > Message: 2 > Date: Sun, 20 Dec 2009 18:00:10 +0000 > From: Matthew Seaman <m.sea...@infracaninophile.co.uk> > Subject: Re: [rt-users] Error: Registering installation for > rt-3.8.6... tar: +*: Not found in archive > To: Zach Boettner <za...@oxfordsuites.com> > Cc: rt-users@lists.bestpractical.com > Message-ID: <4b2e662a.7070...@infracaninophile.co.uk> > Content-Type: text/plain; charset="iso-8859-1" > > Zach Boettner wrote: > > Can someone help me resolve the following error which seems to have occurred > > near or at the end of the installation process? I'm new to RT installation > > and fairly new to FreeBSD. Aslo, how can I upgrade my installation to 3.8.7 > > since the package/port is 3.8.6? > > The latest version provided by the ports is 3.8.6 -- which means that you have > two choices: either wait until the port gets upgraded, which could happen at > pretty much any time, or install 3.8.7 outside the ports. Port maintainers > will usually update their ports fairly promptly, but there are no guarantees. > If you're desperate for the latest version for some reason, you can always ask > the maintainer what their plans are, but remember that maintainers are > volunteers > and doing all this in their spare time. > > > See the TODO section at the top of the port's Makefile > > > > ===================================================================== > > > > ===> Registering installation for rt-3.8.6 > > > > tar: +*: Not found in archive > > > > tar: Error exit delayed from previous errors. > > > > pkg_info: tar extract of /usr/ports/www/rt38/rt-3.8.6 failed! > > > > pkg_info: error during unpacking, no info for 'rt-3.8.6' available > > > > freebsd8# > > Can you show us the exact command you typed here? This doesn't look like > the output when installing from sources. In fact to hazard a guess you've > typed 'pkg_add rt-3.8.6.tar.gz' where rt-3.8.6.tar.gz is the RT source > tarball > downloaded from bestpractical.com. Unfortunately, pkg_add(1) expects a > FreeBSD binary package (which is a bzip compressed tar archive, but contains > pre-compiled binaries rather than sources plus a number of ancilliary files > with > names like +COMMENT, +INSTALL etc.) FreeBSD binary packages almost always > come > from the FreeBSD.org ftp sites rather than anywhere else. > > Actually, as RT is pure perl code, there's no real advantage to installing > from > a binary package. Any one of these three commands should install RT for you > -- > although for the 2nd and 3rd ones you will have to have previously installed > the application used: > > 1) > > # cd /usr/ports/www/rt38 > # make clean ; make install > > 2) > > # portinstall www/rt38 > > 3) > > # portmaster /usr/ports/www/rt38 > > For more information: read the Handbook. It's here: > > http://www.freebsd.org/doc/en_US.ISO8859-1/books/handbook/ > > Cheers, > > Matthew > > -- > Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard > Flat 3 > PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate > Kent, CT11 9PW > > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: signature.asc > Type: application/pgp-signature > Size: 259 bytes > Desc: OpenPGP digital signature > Url : > http://lists.bestpractical.com/pipermail/rt-users/attachments/20091220/703713cb/ > attachment-0001.pgp > > ------------------------------ > > Message: 3 > Date: Sun, 20 Dec 2009 12:31:11 -0800 > From: "Zach Boettner" <za...@oxfordsuites.com> > Subject: Re: [rt-users] Error: Registering installation for > rt-3.8.6... tar: +*: Not found in archive > To: "'Matthew Seaman'" <m.sea...@infracaninophile.co.uk> > Cc: rt-users@lists.bestpractical.com > Message-ID: <4bdc964eb429464b8deb13cc9803d...@oxfhqit> > Content-Type: text/plain; charset="us-ascii" > > Hi Matthew, > > I followed your instruction in your last email which was to run make config > again, then I did the make install clean, and I thought it was going to work > because I got way past where I did before, but then near the end it gives me > this last error message. What gives! It did create the /usr/local/www/rt but > the directory is empty. I never typed any pkg_add command. The only command > I typed was the make config and then the mac install clean. > > Seems like no matter what tutorial I try to follow I always run into these > snags. > > I appreciate any help. > Thanks! > > Zach > > -----Original Message----- > From: Matthew Seaman [mailto:m.sea...@infracaninophile.co.uk] > Sent: Sunday, December 20, 2009 10:00 AM > To: Zach Boettner > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Error: Registering installation for rt-3.8.6... tar: > +*: Not found in archive > > Zach Boettner wrote: > > Can someone help me resolve the following error which seems to have > occurred > > near or at the end of the installation process? I'm new to RT installation > > and fairly new to FreeBSD. Aslo, how can I upgrade my installation to > 3.8.7 > > since the package/port is 3.8.6? > > The latest version provided by the ports is 3.8.6 -- which means that you > have > two choices: either wait until the port gets upgraded, which could happen at > > pretty much any time, or install 3.8.7 outside the ports. Port maintainers > will usually update their ports fairly promptly, but there are no > guarantees. > If you're desperate for the latest version for some reason, you can always > ask > the maintainer what their plans are, but remember that maintainers are > volunteers > and doing all this in their spare time. > > > See the TODO section at the top of the port's Makefile > > > > ===================================================================== > > > > ===> Registering installation for rt-3.8.6 > > > > tar: +*: Not found in archive > > > > tar: Error exit delayed from previous errors. > > > > pkg_info: tar extract of /usr/ports/www/rt38/rt-3.8.6 failed! > > > > pkg_info: error during unpacking, no info for 'rt-3.8.6' available > > > > freebsd8# > > Can you show us the exact command you typed here? This doesn't look like > the output when installing from sources. In fact to hazard a guess you've > typed 'pkg_add rt-3.8.6.tar.gz' where rt-3.8.6.tar.gz is the RT source > tarball > downloaded from bestpractical.com. Unfortunately, pkg_add(1) expects a > FreeBSD binary package (which is a bzip compressed tar archive, but contains > pre-compiled binaries rather than sources plus a number of ancilliary files > with > names like +COMMENT, +INSTALL etc.) FreeBSD binary packages almost always > come > from the FreeBSD.org ftp sites rather than anywhere else. > > Actually, as RT is pure perl code, there's no real advantage to installing > from > a binary package. Any one of these three commands should install RT for you > -- > although for the 2nd and 3rd ones you will have to have previously installed > the application used: > > 1) > > # cd /usr/ports/www/rt38 > # make clean ; make install > > 2) > > # portinstall www/rt38 > > 3) > > # portmaster /usr/ports/www/rt38 > > For more information: read the Handbook. It's here: > > http://www.freebsd.org/doc/en_US.ISO8859-1/books/handbook/ > > Cheers, > > Matthew > > -- > Dr Matthew J Seaman MA, D.Phil. 7 Priory Courtyard > Flat 3 > PGP: http://www.infracaninophile.co.uk/pgpkey Ramsgate > Kent, CT11 9PW > > > > > ------------------------------ > > Message: 4 > Date: Mon, 21 Dec 2009 10:37:27 -0000 > From: "Dave Wells" <dave.we...@foreshore.net> > Subject: [rt-users] Issue with Calendar after install of 3.8.7 > To: <rt-users@lists.bestpractical.com> > Message-ID: > <32dd3ff116be9d458e828da941cf32bbb5f...@exchange01.is.foreshore.net> > Content-Type: text/plain; charset=WINDOWS-1252 > > Hi, > > I am testing at present migrating my system from RT 3.6.5 to 3.8.7. > > To fill you in on details I did this by: > > 1. Installing 3.8.7 on new RHEL 5 server > > 2. copying database from live system to Test system > > 3. running all the database and schema updates to test system. > > 4. migrating to ExternalAuth module to enable LDAP logons. > > 5. Moving across all local customizations of pages. > > > In the process of testing the new test server I have come across an issue > with the Calendar module. > > In the dates section of a ticket if I use the calendar link I get the > following error: > > Can't locate object method "new" via package "DateTime" at > /usr/lib/perl5/site_perl/5.8.8/Calendar/Simple.pm line 87. > > I have DateTime module installed and it is linked to the correct version of > Perl. > > Wed Dec 16 14:58:26 2009: "Module" DateTime > > ?? "installed into: /usr/lib/perl5/site_perl/5.8.8" > > ?? "LINKTYPE: dynamic" > > ?? "VERSION: " > > ?? "EXE_FILES: " > > Any help would be most appreciated > > Thanks > Dax > > > > ------------------------------ > > Message: 5 > Date: Mon, 21 Dec 2009 08:06:39 -0500 > From: Jason Ledford <jledf...@biltmore.com> > Subject: Re: [rt-users] Help with RT access rights > To: Machiel Richards <machi...@rdc.co.za>, > "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> > Message-ID: > <435cb3214f92fd4e8e5ceeb86a20440240f9115...@mailbox.tbcnet.biltmore.com> > > Content-Type: text/plain; charset="us-ascii" > > Sounds like you have global permissions for either everyone or those specific > groups. I would look there first. > > From: Machiel Richards [mailto:machi...@rdc.co.za] > Sent: Monday, December 21, 2009 12:48 AM > To: Jason Ledford > Subject: RE: [rt-users] Help with RT access rights > > Hi Jason > > Sorry for the duplicated messages, had a problem where the > messages weren't going through then they released it afterwards. > > I do have multiple queues, however the clients can still > search and it displays all the queues' tickets. > > From: Jason Ledford [mailto:jledf...@biltmore.com] > Sent: 18 December 2009 03:42 PM > To: Machiel Richards; rt-users@lists.bestpractical.com > Subject: RE: [rt-users] Help with RT access rights > > Dang, 3 of the same messages :) > > I am a newb to rt but like to give where I take. Could you use multiple > queues to segregate the permissions and tickets? > > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Machiel > Richards > Sent: Friday, December 18, 2009 1:49 AM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Help with RT access rights > > Hi all > > > I am struggling with RT rights. > > We service multiple customers and so I want to create a user > for each customer so that they can log into the RT system and log issues and > assign accordingly. > > I created a test user with minimal access which are able to > create tickets, however the user have access to search for tickets which then > displays tickets logged by other customers as well. > > How can I limit the user to either not search but still have > access to their own ticket or otherwise only search for their tickets. > > Your help is appreciated. > > Regards > Machiel > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > http://lists.bestpractical.com/pipermail/rt-users/attachments/20091221/e8a56c6b/attachment.htm > > > ------------------------------ > > _______________________________________________ > RT-Users mailing list > RT-Users@lists.bestpractical.com > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > End of RT-Users Digest, Vol 69, Issue 56 > **************************************** -- -- Raimund Sacherer - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 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