Can someone please help with this issue? We are seeing this problem in production and end up clearing the email from the mail queue manually everytime we see this problem. Thanks for your help.
Thanks Subba Venkateswaran A&T - App Eng - SEG 609 282 7015 > _____________________________________________ > From: Venkateswaran, Subbaraman > Sent: Friday, December 18, 2009 10:09 AM > To: [email protected] > Subject: RT email EX_TEMPFAIL looping problem > > > Platform/Env: > RT 3.6.4, MySQL 5.1.34, Linux 2.6.9-42.ELsmp > > Problem: > We are experiencing sporadic email looping problem. From the mail > relay server, emails bound for RT are aliased and piped to rt-mailgate > and recorded as correspondence into certain queues. For some emails, > rt-mailgate gets a return code EX_TEMPFAIL and the mail server does > not remove the email from its queue. This results in repetitive > posting and email flooding and finally we have to delete this email > from the queue to stop multiple posting. > > Mail server aliases entry: > rt: "| path-to/rt-mailgate --url http://rt-server.com --queue general > --action correspond" > > Even though rt-mailgate gets a return code EX_TEMPFAIL, the email > seems to have recorded fine in RT and we could see the ticket and > attachments created fine in RT. > > Please help us out with this problem and we are trying to understand > if this is any data inconsistency problem in RT or something else? > > Some log entries from the RT server during this email looping. These > logs maynot be relevant to the problem, but I would like to present it > anyway if it might be helpful. > > Access log: > 172.16.72.205 - - [10/Dec/2009:06:19:16 -0500] "POST > /REST/1.0/NoAuth/mail-gateway HTTP/1.1" 500 622 "-" > "libwww-perl/5.800" 1792 > 172.16.72.205 - - [10/Dec/2009:07:02:28 -0500] "POST > /REST/1.0/NoAuth/mail-gateway HTTP/1.1" 500 622 "-" > "libwww-perl/5.800" 20992 > > Error log: > [Thu Dec 10 06:29:16 2009] [error] [client 172.16.72.205] FastCGI: > comm with server mason_handler.fcgi" aborted: idle timeout (600 sec) > [Thu Dec 10 07:12:28 2009] [error] [client 172.16.72.205] FastCGI: > comm with server "mason_handler.fcgi" aborted: idle timeout (600 sec) > > FastCGI: incomplete headers (0 bytes) received from server > "mason_handler.fcgi" > > [error]: couldn't load cf {$value} || $value } > (lib/RT/Action/ExtractCustomFieldValues.pm:86) > > > Thanks > Subba Venkateswaran > > THIS MESSAGE AND ANY ATTACHMENTS ARE CONFIDENTIAL, PROPRIETARY, AND MAY BE PRIVILEGED. If this message was misdirected, BlackRock, Inc. and its subsidiaries, ("BlackRock") does not waive any confidentiality or privilege. If you are not the intended recipient, please notify us immediately and destroy the message without disclosing its contents to anyone. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. The views and opinions expressed in this e-mail message are the author's own and may not reflect the views and opinions of BlackRock, unless the author is authorized by BlackRock to express such views or opinions on its behalf. All email sent to or from this address is subject to electronic storage and review by BlackRock. Although BlackRock operates anti-virus programs, it does not accept responsibility for any damage whatsoever caused by viruses being passed.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
