When forwarding tickets (or a single ticket transaction) in RT 3.8.7, RT generates an email with an attachment, and within that attachment is another MIME encoded attachment. This is not very useful, at least not in Outlook or Thunderbird. Is there a way to reduce the number of times the ticket content gets wrapped up in attachments (and maybe send as plaintext instead of MIME encoded)? I couldn't find anything in RT_Config.pm about ticket forwarding behavior. Thanks!
RT 3.8.7 running under Apache 2 with FastCGI, email is configured as: Set($MailCommand , 'sendmail'); Set($SendmailArguments , "-oi"); _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
