folks, In RT 3.8.x. I have several different queues, each of which have their own work categories as CFs. When a call comes in from a user to the help desk the help desk people select the queue and fill in the mandatory CF.
however, if a user emails in a ticket, there is nothing the enforces the mandatory fields, and I can't always determine it from the contents of the email. So, my question is, is there a way to enforce mandatory fields to be filled in at resolve time? The ticket owner is the best one to know which category a ticket belongs in anyways. So, resolve time is really the right time for this selection for us, anyways. Thanks. ------------------------------------------------------------------------------------ This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ------------------------------------------------------------------------------------
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