Hi All, I have a scrip setup as below;
Condition: OnComment Action: User Defined Template: Global Blank Stage: Transaction Create Custom Condition: Custom Action Preparation Code: return 1; Custom Action Cleanup Code: my $string = $self->TransactionObj->Content; $string =~ m/Status changed from ([A-Za-z]{3}) to ([A-Za-z]{3})/; my $old = $1; my $new = $2; my $ticket = $self->TicketObj; my $cf_obj = RT::CustomField->new($RT::SystemUser); my $cf_name = "CustomStatus"; my $cf_value; $cf_value = $new; $cf_obj->LoadByName(Name=>$cf_name); $RT::Logger->debug("Loaded\$cf_obj->Name = ". $cf_obj->Name() ."\n"); $ticket->AddCustomFieldValue(Field=>$cf_obj, Value=>$cf_value, RecordTransaction=>1); return 1; However the damn thing never seems to fire off, I have tested the regexp directly in perl and it works. I am pretty sure also that it used to work but for some reason no longer does. Essentially we have rules on our mail clients which forward mail back to RT from our outsourced Service provider, the content looks like this when they change a status. Subject: SR129018, CustRef: 54795, QUE atus. This is an automatically generated email from Aaron Guise using Gentrack SR System. SR129018, CustRef: 54795 <https://www.gentrack.com/srweb/srdetails.asp?SRNo=129018> Status changed from WAI to QUE Think before you Print - By making good use of resources at work we can encourage sustainability and manage our impact. Change Tomorrow by Changing Thinking Today Disclaimer: The information contained in this email may be confidential. If you are not the intended recipient, you must not disclose or use the information in this email or any attachment in any way. If you received it in error, please tell us immediately by return email, and delete the document. Genesis Power Limited, trading as Genesis Energy, does not accept any responsibility for viruses or anything similar in this email or any attachments. We also do not guarantee the integrity of any emails or attached files or accept any responsibility for any changes made to them by any other person. Does anyone have any ideas why this may not be triggering. I may be just losing sight of a simple thing I feel, but it is now driving me a little nuts. * Regards,* *Aaron Guise 07 838 7793 027 212 6638 aa...@guise.net.nz * MSN: gui...@hotmail.com [image: Facebook] <http://www.facebook.com/shadysandman>
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com