Hello, thanks for that tip. Thats exactly what I was looking for. I do have now a follow up question. I was not able to find a hint either in the wiki nor here in the list. Is there a way to create a scrip that informs when all the "depends on" are solved?
Thanks Robert On Sun, Jan 17, 2010 at 8:34 AM, Robert Keidel <rkei...@gmail.com> wrote: > Thank you for that. I will take a look at that and if I have further > question I will post it. > > Robert > > > On Fri, Jan 15, 2010 at 10:45 PM, Jerrad Pierce < > jpie...@cambridgeenergyalliance.org> wrote: > >> > I have a request here in my company and I am not sure if that possible >> at >> > all. Is there a way to block the "resolved" status in a parent ticket as >> > long the child tickets are not resolved? >> You want DependsOn/DependedOnBy, not the softer Parent/Child. >> > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
