Hi, A user attached a sql script to a RT and I got this in the logs.
[Thu Jan 21 11:21:03 2010] [error]: Encoding error: UTF-16:Unrecognised BOM 53 at /usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/Encode.pm line 194. Stack: [/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/Encode.pm:194] [/opt/rt3/bin/../lib/RT/I18N.pm:235] [/opt/rt3/bin/../lib/RT/I18N.pm:196] [/opt/rt3/bin/../lib/RT/EmailParser.pm:279] [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1329] [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] defaulting to ISO-8859-1 -> UTF-8 (/opt/rt3/bin/../lib/RT/I18N.pm:239) I run perl 5.8.8 on RHEL 5.3, and my Encode::Unicode module is up to date. The attachments looks corrupted and is unusable. # perl -MCPAN -e shell Terminal does not support AddHistory. cpan shell -- CPAN exploration and modules installation (v1.7602) ReadLine support available (try 'install Bundle::CPAN') cpan> i /Encode::Unicode/ CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Database was generated on Thu, 21 Jan 2010 04:38:15 GMT Module Encode::Unicode (D/DA/DANKOGAI/Encode-2.39.tar.gz) Module Encode::Unicode::Japanese (H/HI/HIO/Encode-Unicode-Japanese-0.02.tar.gz) Module Encode::Unicode::UTF7 (D/DA/DANKOGAI/Encode-2.39.tar.gz) 3 items found cpan> install Encode::Unicode Encode::Unicode is up to date. cpan> Any idea ? -- L.B. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
