This is my first post to this list. I have a newbie question. Is there a way to reference a custom field in an email body so the parser will pick it up?
I want to fill a custom field when I email a queue by putting the info in the body of the email like I am able to do with standard fields, such as owner, priority, timeworked, etc. Here is an example of what I am putting in the body of an email that I send to a queue. Owner: jfrey Requestor: bsmith Priority: 1 Status: Open Custom Field Release Version: 1.0 The email parser will parse the first four items fine, but I can't figure out the syntax for the custom field, or find documentation if this is possible. Thanks, John
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
