> Is there a way to have Auto fill adminCC with an email address on ticket > create. I basically want the same auto reply requestors setup but for > another email address. I want a carbon copy of a ticket being created but > sent out to a certain email address without always typing it in Admincc > everytime I open a ticket. I've no idea what your second sentence means, but is there some reason this address isn't simply an AdminCC on the queue?
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