On Thu, Jan 28, 2010 at 1:17 AM, Seann Clark <nombran...@tsukinokage.net> wrote: > All, > > I am having a problem with ticket creation on RT. I am setting up ONMS to > open tickets to RT on alarm, and have had mixed results. Each time the error > RT: DBD::mysql::st execute failed: MySQL server has gone away at <some perl > module> is the end result and ticket creation fails. On the RPM version on > Fedora 9, it failed, but not quite. It would create the ticket, but ONMS > didn't see the ticket created. I removed the RPM version and compiled RT > from scratch from the most recent stable, to verify if it was something with > the RPM on the 64bit platform, but I get the same results. Nothing on google > was conclusive to this issue, though I found some things on it, the most > common response was to remove and reinstall DBD, which I can't easily do > (production database and this is the only tool that doesn't work with it). > I have periodic luck on creating tickets in the web interface though, but > other times I get the same error information as what is below.
Do you have GnuPG enabled in RT on this system? If so then disable it and try again. [snip] -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
