Jonathan Rummel wrote, On 1/28/10 11:51 AM: > > Hi Andreas, > > I am currently having this same problem. Did you ever figure it out? > > Thanks so much! > Jonathan > > > Andreas Heinlein-2 wrote: >> >> Hello, >> >> I need your help debugging RTs mail system. >> >> I have had RT send emails successfully when replying to or creating new >> tickets. As such, the mail system is working. I have fiddled with the >> global scrips to invoke some more mails, i.e. on owner change. But now >> somehow, RT does not send any mail at all. >> >> I am not sure if this has to do with the scrips at all. In any case, >> when you reply to a ticket, no recipients are shown at the bottom (Below >> "...mail will be sent to the following users..."), and no mail is sent >> on reply. Dito when entering someone as Cc: or AdminCc: for a ticket, >> both for the whole ticket and one-time when replying. In all cases, RT >> claims "Outgoing message recorded" after saving changes, but the ticket >> display does not show any outgoing mail (I have the "ShowOutgoingMail" >> right). >> >> From the mail server logs I can see that no attempt to send mail is >> done. From syslog, I see "RT::User::CanonicalizeEmailAddress called with >> "" from RT::Ticket". I checked the user account settings, and alle users >> have valid working mail addresses associated with them.
Likely root causes when you've 'fiddled' with a scrip that is now failing to send mail is an error in the scrip or in the mail template that it uses, if you've changed that as well. In either case you can get an error logged that may well be technically correct, but isn't obviously indicative of the real flaw. In this case, the fact that CanonicalizeEmailAddress is being called with an empty string as an argument may not indicate that an actual user record lacks an address, but rather that the scrip or template has mangled the email address in a User object, perhaps by something as simple as using '=' somewhere that '==' was intended. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
