Greetings all, I'm curious if anyone has written, or if you have stumbled across an extension that would put the functionality in that an "owner" can request a ticket to be resolved.
I have seen some incident tracking systems that the support person would basically set the ticket to "I think it's done" and that would notify the requestor who could confirm and it would resolve the ticket. RT can handle this through a manual process, I'm just curious if anyone went and wrote something that would handle this through email? I can already think of a way to do it should you customize the "customer" interface to RT... This just popped into my head and thought I'd see what the list had to offer. Thanks! Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@normed.ca Technology assistance: email nosmhelpd...@normed.ca Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1 (800) 461-8777, option 8, or locally either (705) 662-7120 or (807) 766-7500 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
