I suspect it has to do with subject length in the header and encoded characters. Seems to be an exim issue. I've read a few pages describing some fixes. I'd do a search for "exim rfc2047 subject"
Curtis Coco, Alex wrote: > I am stumped here, > > I have emails coming in from users in Asia where the subject and from > headers contain encoded characters for their local language, when the > ticket is created in RT the header fields display ??? Instead of the > localized character set but the bodies of these emails also contain > encoded characters and display fine in the RT web interface. I’m not > sure if this is the underlying mail service(exim4 on debian) is > somehow munging the encoded data in the header fields or if this is > happening after the mailer-gateway processes the incoming request. > > Any help greatly appreciated, thank you. > > -alex > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com