>> Is there any one who can help me to reset the ticket counter to 0. as i have >> deleted all test mails from dB so i also want to reset the thicket counter. >> which table contains information about ticket counter? Other than being fussy, there's really no reason to do this. The ticket ID is what it is. Are you going to reset it whenever you get SPAM? Indeed, one could argue that having your tickets not start at one, and having SPAM randomly inserted is a minor gain for "security;" most notably if you have to allow anyone write-access to any ticket as a means of coping with people using their half-dozen addresses interchangeably**.
** MergeUsers presumes you know of the alternate addresses beforehand, or can afford to reject otherwise legitimate messages until you are aware of them. -- Cambridge Energy Alliance: Save money. Save the planet. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
