Please. What do I need to do for database cleanup.? I looked at my
database schema (MySQL), and the only table that had any relevance was
"Links", and every single row in that table still has a reference to
"example.com" (this includes even the Tickets that as a result of
correcting my WebDomain in RT_SIteConfig.pm FROM "example.com" TO
"MY_DOMAIN.com", yesterday per your comments ), as shown below:
fsck.com-rt://example.com/ticket/123490
The strange thing is that after correcting my WebDomain variable, I
can now (in the Links section of my UI) click on the URL of the
Tickets that have Parent/Child association, and successfully be
directed to the proper URL of the associated Ticket. I take it, that
this is a feature, and not a bug.
Considering the above state, I am puzzled as to what specifically
needs to be done for DB cleanup?
Thanks,
Behzad
On Feb 11, 2010, at 10:04 AM, Behzad Mahini wrote:
Sorry for my previous repeat question, as there was a delay in our
mailserver to receive this response.
I have a followup question, see inlines below.
Thanks,
Behzad
2) Since currently I don't have my $Organization defined per my
RT_SiteConfig.pm, and I presume since RT_Config.pm has it defined as
"example.com", I am receiving some
emails as follows:
ticket#...@example.com
Again, If I were to remedy this separate issue, by adding the
following in my RT_SIteConfig.pm:
Set($Organization , "MY_DOMAIN.com");
Will that address this other issue, without causing negative
side
effects.
This will break your existing ticket links unless you clean up the DB
What do I need to do specifically for DB cleanup?
-kevin
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