RT 3.8.4
RTFM-2.4.2
My RTFM is installed, and my root user could easily create 'New
Articles' (with their Links being either based on: other tickets, or
URL's, or articles), and associate it to 'Classes" & 'Topics'.
However, my regular users can't 'Create Articles', and get the
following error message in the UI:
Results
Link could not be created
A) Apache's error_log:
-------------------------
[warning]: RT::Link=HASH(0x27b7254) Couldn't resolve base 'Permission
Denied' into a URI. (/ngs/app/rt/oppresso/rt-3.8.4/bin/../lib/RT/
Link_Overlay.pm:101)
error]: Link could not be created: Couldn't resolve base 'Permission
Denied' into a URI. (/ngs/app/rt/oppresso/rt-3.8.4/bin/../lib/RT/
Record.pm:1323)
It sounds like it is an ACL issue, and for RTFM I have my ACL's set as
shown below (3 categories of rights Matrix for RTFM):
B) ACL settings for my RTFM
-------------------------------------
Regular users who can't create Articles are part of <My_Group>, shown
below
RTFM
1) CustomField Group CustomFields
Applies to
(Group Rights)
--------------- -----------------
------------------------- -----------------------
<my_CF> Everyone No
rights granted
Unprivileged
No rights granted
Privileged
No rights granted
<My_Group>
ModifyCustomField <My_Class>
SeeCustomField <My_Class>
2) Class RTFM
Class Enabled
Class
(Group Rights)
----------------- ------------------------
----------------------------
<My_Class> AdminClass
<My_Class> is enabled
AdminTopics
CreateArticle
DeleteArticle
ModifyArticle
ModifyArticleTopics
SeeClass
ShowArticleHistory
<My_CF> is Selected
3) Global Group RTFM
Rights System Groups - Rights
------------------- -----------------------------
Everyone No rights granted
Unprivileged ShowArticle
Privileged SeeClass
User Defined No rights granted
groups
C) RT & RTFM Config Files
------------------------------------
Finally, in my RTFM_Config.pm file, I have the following set (as per
documentation):
Set($RTFM_TicketCreate, 1);
...and my RT_SiteConfig.pm:
Set(@Plugins,(qw(RT::FM RT::IR)));
I would appreciate any help.
Thanks,
Behzad
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