On Fri, Feb 12, 2010 at 06:23:58AM -0800, david_st...@mcafee.com wrote: > Our Requestors and Cc people receive separate emails when Correspondence > is added to a Ticket. > > This leads to confusion, where the Cc person thinks the original requestor > was not included so > they Reply again and Cc the requestor. > > Is there some way, when Correspondence is added to a ticket, everyone > receives the same email > with all recipients listed?
This sounds like you have separate On Correspond Notify Foo scrips and need to combine them. If you look at the Message-IDs of the two separate emails, you can tell which scrip generated them and work backwards to see what two scrips need to be combined. -kevin
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