I am currently revisiting the "Canned-Reply" idea. http://wiki.bestpractical.com/view/CannedReplies
Those directions make a call to /Admin/Elements/SelectTemplate to get the canned replys. Up to now, I have simply named all our templates that will be used for Canned Replys as "CR - $NAME", and given the description of "Canned Reply for $DESCRIPTION". Well, now our templates and our Canned Replys are getting numerous enough (combined with the need for canned Replyes with some non-techy users) that I would like to find a way to filter out the templates. I copied the original /Admin/Elements/SelectTemplate over to <LOCAL>/Admin/Elements/SelectCannedReply and adjusted my Update.html callback. It is calling my new "SelectCannedReply" correctly. But now I don't know how to do the filtering (I don't know perl) >From the SelectTemplate script: my $PrimaryTemplates = RT::Templates->new($session{'CurrentUser'}); if ($Queue != 0) { $PrimaryTemplates->LimitToQueue($Queue); $PrimaryTemplates->OrderBy(FIELD => 'Name'); } my $OtherTemplates = RT::Templates->new($session{'CurrentUser'}); $OtherTemplates->LimitToGlobal($DefaultQueue); $OtherTemplates->OrderBy(FIELD => 'Name'); I am thinking I can modify/add something to/before/after the "OrderBy(FIELD =>" line that would be on the lines of: IF (FIELD => 'Name') starts with "CR -" but as noted, since I don't know perl, I really don't even know where to start on this one. Could someone help get me started? -- http://www.wikiak.org ############################################################# Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company. - George Washington, Rules of Civility _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com