Hi,
I'm having trouble with the right management in RT.
First
I've installed RightsMatrix to manage Rights. (by the way, very useful
to get a better view on the rights system). I have seen that we can't manage
each custom field rights by Roles. The Roles Rights on CF can only be
granted in Global way? So am i missing something ?
Second
Can i set a filter on the right Showticket?
For instance, i would grant some user too see only tickets created by
someone who has XXXX in his mail where XXXX is match by a Regex ?
Thanks
Charles
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