> Does anyone have a script that can be run via cron that would parse a > standard "RT Offline" formatted file and create new tickets? > > (We have a process where a user uploads a CSV file received from an > outside client into a PHP webform, and the PHP converts it into a RT > Offline file, and then the user can copy/paste into RT. I would like > to take out the copy/paste step) As previously noted, the offline form is the same format as that used by the REST interface / the rt CLI... so it should be trivial to inject once you have your information in this format.
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