Hello, I'm running RT 3.8.7 and would like to be able to set a ticket's queue on create to be the default queue of the user creating the ticket, where they are creating by email (i.e. From: is their RT email) and have a default queue set. In my case I can't set per-queue email addresses, and so all emails flow through to a single correspond email address and into the system default queue. It's becoming a chore changing the queue on new email tickets from the default queue to the user's queue :)
I expect I need to use a scrip to do this, and have looked through the contributions on the wiki and can find a few examples that are close. Before I start to write my first custom scrip action, I thought I'd ask if anyone else has done this? Or am I missing something else that will achieve the desired result? I thought the default queue as set on a user might have made this happen automatically, but it seems like that's not the case. Thanks, lh. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
