On Thu, Mar 04, 2010 at 09:13:54PM -0500, Kevin Falcone wrote: > On Thu, Mar 04, 2010 at 05:25:40PM -0500, Eleanor J. Evans [Panix Staff] > wrote: > > On Tue, Mar 02, 2010 at 06:46:20PM -0600, John Hascall wrote: > > > Is it possible to forward a ticket (including any custom fields) > > > out of RT via email?
> > 3.8.7 will forward the correspondence from a ticket, but you would > > have to add the custom fields to its behavior. > And it contains a Template that lets you add in the custom fields Thank you for pointing that out! It had totally failed to occur to me and is extremely useful. -- Eleanor J. (Piglet) Evans, [email protected] Customer Support, (212) 741-4400 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
