Laura; Change it in RT_Config.pm (Should be RT_SiteConfig.pm).. the bit you are looking for is
=item C<$OldestTransactionsFirst> By default, RT shows newest transactions at the bottom of the ticket history page, if you want see them at the top set this to '0'. This option can be overridden by users in their preferences. =cut Set($OldestTransactionsFirst, '1'); Regards; Roy Laura Grella wrote: > We just upgraded to 3.8.7 from 3.6.6 and so far so good...The only question I > have is about the order history of tickets. I understand that you can now > modify the history order from the UI under preferences->ticket display->show > oldest history first and set it to no, which is what I did, but that only > set it for my account. I want it to be the global setting for everyone in my > organization. I do not want to tell everyone that they need to set it since > they do not have the 'modify self' right so they do not get the preferences > link. How can I globally set this for everyone? > > Thanks, > Laura > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
