Hi All - I'm looking to be able to create a "template" ticket and have it be copied when support staff are creating an actual ticket.
If this is possible, can it copy all of the custom fields and the dependencies or linked tickets? Basically, we are looking for a "Quick Ticket" function. We are unable to use the built-in one because of the need to have custom fields filled in. Any ways of doing this? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu
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