On Tue, Mar 23, 2010 at 09:38:26AM -0500, Poulter, Dale wrote: > > We use ldap for authentication and information. The account creation and > update of user > information works great. However, we have some people that would like to > use another email > address. If we change the email in the account it is overwritten the next > time they log into > the system. Is there a way to not overwrite changes in the user's account?
This is how RT-Authen-ExternalAuth works You'll either need to change its code to tweak the behavior to your preferences, or possibly add a second account with the alternate email address and then use RT-Extension-MergeUsers to have RT recognize both emails -kevin
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