Hi, all.
I have a RT scrip which should to send a template in every time someone
create a ticket (through e-mail, obviously).
Although, I have other scrip which sends a template when the ticket is
closed. That's working OK.
I made a comparison between both and I already read the RT manual, it
seems they are correctly configured.
So, why doesn't RT send an e-mail when the ticket is opened?
Hugs,
--
Wagner Pereira
PoP-SP/RNP - Ponto de Presença da RNP em São Paulo
CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo
http://www.pop-sp.rnp.br
Tel. (11) 3091-8901
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