Hi, think this is a config error at your installation, tried it out just in my installation and all i get is: No permission to display that ticket RT Rights Setup is really clean and good! Possibly the requestor of Ticket 490 is the same like for ticket 493 ?? Torsten
2010/3/29 Tariq Doukkali <tariq.doukk...@autoform.de> > > Hi all, > > > > if an unprivileged user click a link to open a ticket, the link below will > be shown on browser as URL-address: > > > > https://company.com/SelfService/Display.html?id=493 > > > > but if the user try to copy and past this url-adress in an other browser-tab > and changes id to 490 as shown below, > > > > https://company.com/SelfService/Display.html?id=490 > > > > the user is also able to show this ticket too. > > > > The problem is that we have a different unprivileged user (company 1, company > 2). Unprivileged users of company 1 should only be able to schow their own > ticket (not tickets of unprivileged user of company 2), but on RT system we > can change permissions for the group unprvivileged users, which (in our case) > includes all user of all companies. > > > > How can I solve the problem ??? > > > > Many thanks in advance !!! > > > > Tamodew > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
