In continuation for the previous mail - for this purpose I got a small scrip
# Domains we want to move my $domains = {}; my %domain_map = ( '[EMAIL PROTECTED]' => "xxxx", '[EMAIL PROTECTED]' => "yyyy" ); #Check each of our defined domains for a match foreach my $domainKey (keys %domain_map ){ if($self->TicketObj->RequestorAddresses =~ /^.*?${domainKey}/) { # Domain matches - move to the right queue #$self->TicketObj->SetQueue($domain_map{$domainKey}); $self->TicketObj->SetQueue(new_queue); } } I created a new global scrip for the new queue and put this under the custom action field of the scrip. Can anyone put some light on this? Thanks Manohar _____ From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of H Manohar Rayker Sent: Tuesday, April 06, 2010 6:41 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] how to move tickets to different queue? Hi, How can I move a ticket to a different queue on the time of creation based on the senders email domain? For eg: myn...@somedomain.com tickets should be moved to new_queue Thanks Manohar
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